Healthcare BPO

  • Over 17 years of experience and 99% quality assurance
  • Reduction in operational costs by at least 40%

Medical Transcription

Kaya Systems offers high quality medical transcription services. Contact us to get more information about medical transcription services/ and related services.

Billing & Coding

Kaya Systems offers high quality medical transcription services. Contact us to get more information about medical billing and coding services.

Revenue Cycle Management

Kaya Systems offers high quality revenue cycle management services. Contact us to get more information about revenue cycle management.

Kaya Systems Healthcare BPO

Are you a healthcare provider in US? Are you facing increasing expenses like complicated coding processes, operational costs or fewer reimbursements? Why not outsource it to Kaya Systems. We will bear the cost without compromising on the quality of output. Managing administrative tasks while managing a healthcare practice can be really time consuming, patient care cannot become compromised. We have been providing services in this field for more than 17 years. Let Kaya Systems provide the comprehensive healthcare BPO services that will meet the needs of your practice. We will help you devote more time to patient care!

Contact Us Call (657) 242-1484 to speak with us.

Kaya Systems’s Medical Billing
and Coding Process

We are the leading medical billing and coding service provider and offer the best turnaround time without
compromising on the quality. We follow a systematic process that involves these major steps:

Medical Transcription Process

Kaya Systems follows a systematic process to make sure that the output is OF high quality. Here is the summary of the steps we follow:

  1. The Account Manager retrieves the dictations from the FTP or client-server. These are then assigned to the designated Tier-1 transcriptionist who WORK as a dedicated professional for you
  2. The medical transcriptionists use prescribed templates to transcribe the audio. Then, they submit the completed document for proofreading
  3. The proofreaders check the transcripts for any grammatical mistakes. The reviewed and corrected documents are sent to the Quality Assurance (QA) team. Feedback is sent to the Tier-1 team
  4. The QA team uses random sampling to perform quality checks. They send their review comments to both the transcriptionists and the proofreaders
  5. In the end, the completed medical transcriptions are sent to the Account Manager who does a final check to ensure that the correct templates have been used. Once this is done, the final documents are sent to you.

Revenue Cycle Management Process

Being one of the leading revenue cycle management service providers, our team
provides quality services to clients with a quick turnaround time. This is
possible by making use of a systematic and streamlined process. The key steps
involved in our process include –

Software we use for Medical Billing
& Transcription Services

We are the leading medical billing and coding service provider with the fastest turnaround time without compromising
on quality. This is possible by using the most advanced tools and technologies
for medical billing and transcription services. Some of the major tools and software include:

Why choose Kaya Systems for medical transcription services?

The benefits of outsourcing medical transcription services are numerous. Here are some of the key reasons that
makes us the best medical transcription services provider:

Access to skilled medical transcriptionists:

We train each medical transcriptionist for six months. We also have multiple therapists such as physiotherapists on our team who are well versed in medical terminology.

Get access to superior quality services:

We make our system 99% defect free by passing each file through 3 different quality-check phases. All of the transcriptionists assigned to each client are experienced and familiar with the medical terminology used. Each transcript is checked twice for accuracy from the template, to the patient details, to the dictation.

Less than 24 hours turnaround:

All staff is in the same office, it is best to reach out to us in regards to a time that benefits you to get the reports faster.

Our quality is optimized:

We follow a systematic process in our workflow that is designed to make sure that you get error free work. A quality assurance team gives a final check to the output to eliminate grammatical/ contextual errors before submission.

Data security:

Our workflow is designed to follow strict rules to secure your data and follow the confidentiality protocols for each client. We ensure that the patient related data is completely safe and protected by the security Software from hackers. We also follow state-of-the-art protocols for securing the online portals and servers for communication to keep all the data safe for each client.

Dedicated project manager

Each client is provided with a dedicated project manager when you work with us for the medical transcription services. It keeps the channel clear by keeping you updated about the project status and handling all issues if there are any to be resolved.


Your employees work in the same time zone, you can easily reach out to our sales team, call center executives and project managers by phone, email, or text.


Decide in 24 hours whether outsourcing will work for you.