Virtual Assistant Support

How does the Process Work?

The client provides us with a list of skill set required and Kaya then develops the back office outsourcing team based on client requirements. Once the team is setup and acceptable to the client, the next step is selecting the project management tool. There are different project management tools available that our clients use to manage communication with the back office. The most popular seems to be basecamp. Depending on the size of the team, the back office outsourcing team has a team lead or project manager to manage communication and provide regular reporting. The team is staffed based on the client requirements. How the two offices interact depends on the front office communication requirements; normally, regular meetings are setup to take stock of different tasks. Some clients involve the back office services even at the strategic level and try to tap into their input; for others, the front office has very strict requirements/expectations of what needs to be done and by when; it almost becomes a traditional BPO environment. Our experience suggests that it’s wise to involve the back office services team as their input can help improve productivity and save cost.