Back Office Support

What technology services Kaya Systems provide?

Kaya Systems is a globally operating outsourcing company, which encourages small businesses to hire virtual assistant with great experience and training on budget. We aim to support and help small to medium size businesses to expand as much as possible. For this purpose, we design and develop websites, campaigns and other marketing strategies to make sure that your company becomes stable with great output.

Being a really qualified company, we possess a huge profile and practical experience in different markets for technology purposes. This helps us to plan out better things when a client comes to us with unprepared mind. Even there are clients who got their strategies ready but we always make sure to get it more perfectly done, as we are honest about our work. We do not hesitate to go out of margins to get our client what he/ she speaks for.

Back Office Support Services

Back Office Support might be the solution for you. Unlike Business Process Outsourcing (BPO) solutions, which allow you to outsource a complete department with standardized tasks, Back Office support allows you to outsource semi-standardized tasks such as email and chat support, documentation, data mining, research and report writing, presentation preparation, book-keeping, financial analysis, website development services and support, etc. to an offshore team. The back-office team works with the front-office staff/team in a real-time environment using telephone/chat/email tools. This combination of front and back office services teams allows an organization to reduce cost and improve productivity.

How does the Process Work?

Here we have mentioned the steps to help you know how we work:

  • The client provides us with a list of skill set required
  • Kaya then develops the back office outsourcing team based on client requirements
  • Once the team is setup and acceptable to the client, the next step is selecting the project management tool
  • There are different project management tools available that our clients use to manage communication with the back office. The most popular seems to be is basecamp.
  • Depending on the size of the team, the back office outsourcing team has a team lead or project manager to manage communication and provide regular reporting.
  • The team is staffed, based on the client requirements.

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How to develop regular communication?

The interaction between the two offices depends on the front office communication requirements. Normally,
regular meetings are setup to take stock of different tasks. Some clients involve the back office services even at
the strategic level and try to tap into their input; for others, the front office has very strict
requirements/expectations of what needs to be done and when; it almost becomes a traditional BPO
environment. Our experience suggests that it is wise to involve the back office services team as their input can
help to improve productivity and save cost.

Levels of Support

We offer Back Office Support Services at two levels: basic and advanced.
The difference between the two is the level of expertise.

Basic-level Support

A Basic-level Support associate normally has a bachelor's degree and is not a specialist in
any particular area. The associate provides general-purpose support, whether you require
ad posting, data entry, creating forms or content updating etc.

Advance-level Support

However, an advance-level support associate is a specialist who has an ACCA (accounting),
MBA, or a Computer Science degree.

Types of Back Office Support Services

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