• 905 488 6680

Virtual Assistant Services

Kaya Virtual Assistant Support

If you are managing a small or a medium size business and you are looking for a solution to outsource your anon-corea tasks then Back Office Support might be the solution for you. Unlike business Process Outsourcing (BPO) solutions, which allow you to outsource a complete department with standardized tasks, Back Office support allows you to outsource semi-standardized tasks like email and chat support, documentation, data mining, research and report writing, presentation preparation, bookkeeping, financial analysis, website development and support, etc. to an offshore team. The back-office team works with the front-office staff/team in a real-time environment using telephone/chat/email tools. This combination of front and back office services teams allows an organization to reduce cost and improve productivity.

How does the Process Work?

Here we have mentioned the steps to help you know how we work:

  • The client provides us with a list of skill set required
  • Kaya then develops the back office outsourcing team based on client requirements
  • Once the team is setup and acceptable to the client, the next step is selecting the project management tool
  • There are different project management tools available that our clients use to manage communication with the back office. The most popular seems to be basecamp.
  • Depending on the size of the team, the back office outsourcing team has a team lead or project manager to manage communication and provide regular reporting.
  • The team is staffed based on the client requirements.

Levels of Support

We offer Back Office Support Services at two levels: basic and advanced.
The difference between the two is the level of expertise.

Basic-level Support

  1. Data Entry
  2. Data Mining
  3. Profile Sourcing
  4. Email Management
  5. Calendar Management
  6. Transcription

Advance-level Support

  1. Business Process Execution like RPO
  2. Automation of Email Campaigns
  3. Advance Level of Accounting
  4. Business Development
  5. Marketing Automation
  6. Market Research and Analysis
  7. SEO and Social Media Management

Types of Back Office Support Services

Want to Learn More About Back Office Support?

Contact us.

We're the best professionals in this field