Selecting a back office service provider – Things to consider

 May 28 2009    Posted by: admin   Posted in Back Office Services (BO)

Over the last few years, outsourcing of products & services has gained traction with Small & Medium Size Enterprises. As connectivity improved and bandwidth costs came down, outsourcing to low cost regions fast became a norm as apposed to an exception. These days SMEs are using back-end support in wide range of services from simple tasks such as data entry to writing complex business development plans to designing and developing advanced software systems. SMEs are reaping benefits in productivity gains, shorter turnaround times, and lower cost structures and are able to focus more on core business issues. Nonetheless, the task of finding the right provider that understands your business, communicates well, and most importantly responds promptly when things go wrong, is still daunting. Here are a few steps that can help you find the right provider.

Right Size Provider
If you represent a Small-to-Medium Enterprise (SME) then subscribing to a large back office service provider many not be a wise choice. While size has its benefits, a large provider will be more focused on big clients and if you only require one full-time associate, you will not be on his A or even B list. Mid size service providers are able to provide better value, service & flexibility.

Background
Thoroughly checking a provider’s background, management profile, and customer testimonials are all part of due diligence process. Time spent doing research upfront is time well spent.

Start Small
Run a pilot program with your selected provider before any long-term commitment is made. And while different situations may demand different durations, we strongly recommend that the pilot should be at least two months in duration. The goal is to test the provider on:

1. Overall task(s) quality (consistency, timely delivery etc…)
2. Response time in case of emergency
3. Quality of communication especially under stress
4. How disagreements are handled
5. Documentation/data provided in support of completed work

“Remote Local Office”
Consider your service provider as an extension of your company. Consider them “Your Remote local Office”. Think of the whole process as training a new employee into a new job. Make sure that your remotely located employees have some understanding of the company’s culture and its expectations and know the right people to contact if there is a need. Be open to new ideas that they may bring. Most likely, they have done similar consulting work with other companies and thus can bring fresh ideas and perspectives. Successfully integrating these remotely located employees into your company will pay long term dividends and help you focus more on growing your business.

10 Responses to “Selecting a back office service provider – Things to consider”

  1. Thanks for this wonderful article. Yet another thing to mention is that a lot of digital cameras arrive equipped with a new zoom lens so that more or less of a scene for being included through ‘zooming’ in and out. Most of these changes in target length are usually reflected in the viewfinder and on significant display screen right at the back of any camera.

  2. https://bitcoinhacker.webstarts.com BITCOIN, BTC HAC Work Now 2019 TO 2029! Legal Hack for all country! GET IT NOW

  3. Herta Arons says:

    https://bitcoinhacker.webstarts.com BITCOIN, BTC HAC Work Now 2019 TO 2029! Legal Hack for all country! GET IT NOW

  4. https://bitcoinhacker.webstarts.com BITCOIN, BTC HAC Work Now 2019 TO 2029! Legal Hack for all country! GET IT NOW

  5. As an online business it is extremely important to understand search engine optimization as ultimately this is what will drive traffic to your website. Like footfall in a traditional bricks and mortar store if you don’t get them in the door they will never buy anything. Likewise, if you cannot get traffic to your website you will not have anyone to convert into a sale. SEO is essentially the way of building your company’s ranking in search engines and therefore getting footfall into your store, albeit online. There are many SEO companies out there which offer a variety of SEO services. However, it is also important for a company itself to understand the importance of SEO. One way to increase your understanding of SEO is to attend one of the many SEO training courses which are available.

  6. Undeniably believe that which you said. Your favorite justification seemed to be on the net the easiest thing to be aware of. I say to you, I definitely get annoyed while people consider worries that they plainly don’t know about. You managed to hit the nail upon the top and also defined out the whole thing without having side effect , people can take a signal. Will probably be back to get more. Thanks

  7. Loan Estep says:

    What I have observed in terms of laptop or computer memory is the fact there are requirements such as SDRAM, DDR and so on, that must fit the specs of the motherboard. If the pc’s motherboard is very current while there are no main system issues, improving the storage space literally requires under an hour. It’s among the list of easiest computer upgrade types of procedures one can envision. Thanks for revealing your ideas.

  8. writing essay topics

    Selecting a back office service provider – Things to consider | Kaya Systems

  9. where to find research papers

    Selecting a back office service provider – Things to consider | Kaya Systems

  10. physics lab report

    Selecting a back office service provider – Things to consider | Kaya Systems

Leave a Reply

Contact us.

We're the best professionals in this field