WooCommerce is one of the most powerful e-commerce plugins that run on top of WordPress. It allows you to sell services and products online, but despite its effectiveness, it may encounter issues from time to time. These common errors could cause frustration for business owners and their customers.
In this blog, we will share the most common WooCommerce issues and what can you do to troubleshoot them before they cost you sales or result in a poor customer experience.
Why is Your WooCommerce Plugin Store Working Slow?
Due to the huge database size of E-commerce, there is the possibility to face issues with your WooCommerce Plugin store which may cause it to operate slowly. There are several factors that can contribute to WooCommerce’s sluggishness, such as:
- Outdated versions of WooCommerce
- Blank or white screen problem
- Non-optimized images
- Poor WordPress hosting / Use of unsupported themes
You can effectively solve these problems by following these major steps:
- Update all third-party plugins
- Update WooCommerce
- Check theme compatibility
- Choose the right hosting configuration
1. Blank or White Screen Issue
If you notice a white or blank screen after accessing your WooCommerce marketplace, then this could be due to a plugin conflict or a PHP error. To resolve the issue, disable all other plugins and check if the site is working correctly. After doing so, you can enable each plugin one by one to find the one causing the issue.
However, if the blank screen still persists, you should check the error logs for any PHP issues. To resolve this, access the control panel of your web host or enable debugging mode in WordPress. Troubleshooting the PHP display errors can fix the issue and make your WooCommerce site optimally functional.
2. Outdated Theme and Plugins
Updating your theme and plugins is an essential approach for enhancing your site’s performance, security, and overall functionality of the WooCommerce plugin. Out-of-dated themes and plugins lead you to security vulnerabilities and conflicts that may arise due to outdated codebase incompatibility with the core version of WordPress. Additionally, you must ensure to keep update not only WooCommerce but also any Woo extensions to avoid major issues with your storefront.
3. Wrong Size of Product Images
Improper display of images might cause the customer to run away from your site. Unoptimized mages also highly affect the load time. If the images are looking stretched, blurry, and a little wonky, then you probably have issues with image sizes.
By following the steps you can troubleshoot this issue:
- Optimize all the website’s images by compressing them without compromising the quality.
- Match your WooCommerce image sizes and your theme’s default image size to be the same size.
- Adjust your default image dimensions (single product images, catalog image, product thumbnail) by navigating to WooCommerce > Settings > Products > Display.
4. Plugins and Theme Conflicts
Plugin and theme conflicts are among the most significant contributors to various problems on WordPress websites. The more plugins you have running, the more conflicts arise. You can reduce these issues by minimizing the number of additional plugins that cause your site to be cluttered with buggy codes. Even though WooCommerce is a reliable e-commerce plugin for WordPress, it can’t ensure the quality of third-party plugins, since vetting every theme and plugin would be a daunting task.
In case of plugin conflict- Navigate to Plugins > Installed plugins and uninstall additional plugins that are not associated with WooCommerce and Woo extension. After doing so, you can reinstall them one by one to find the culprit of conflicts.
In case of theme conflict- Go to Appearance > Themes and select a default WooCommerce theme. Activate it and identify the issue if still persists. If the issue vanishes away, then you must approach your website developer or WooCommerce support team to resolve the issue.
5. Checkout Troubles
Are your customers experiencing difficulties while completing the checkout process on your site? There could be several reasons for this issue, such as browser issues, outdated payment gateway settings, and incorrect shipping information. You can follow the following troubleshooting steps to resolve this problem:
- You must ensure that all the payment gateway settings are compatible and upgraded with the latest version of WooCommerce.
- Check if the checkout process is working properly on other browsers.
- If the issue persists, it can be linked to the browser, so you must clear the cache and cookies of the browser.
- Incorrect shipping information can cause issues during the checkout process, so verify if the shipping information provided by the customer is correct.
By following these troubleshooting steps, you can find and fix any checkout issues and ensure a seamless experience for your customers.
6. Issues With Product Display
Due to catching issues, improper product settings, and outdated templates, your products may not be correctly visible in the store. You can troubleshoot the issue by carefully checking the product settings. Clear the cache and reload the web page to check if the issue is fixed. If the issue still persists, then ensure your theme is up-to-date and compatible with the latest version of WooCommerce.
7. You may have Wrong WordPress Hosting Configuration
If all the issues above aren’t resolved, then your WooCommerce hosting domain may be erroneous. In case of this, you immediately need to get in touch with your host and check if the problem is common. A poor hosting environment can cause plenty of issues for your WooCommerce store.
To prevent the issues in web hosting, follow the given recommendations:
- Choose a web host that specializes in WordPress and WooCommerce hosting to ensure optimal performance for your store.
- Avoid using shared hosting for your e-commerce site, as shared hosts typically have fewer resources.
- Look for WordPress hosts that offer WooCommerce services along with specific support and optimizations.
To Sum It Up
The WooCommerce plugin is very effective for your WordPress store, but it may encompass several issues with time. You can easily identify these issues including blank or white screen problems, non-optimized images, poor WordPress hosting, and checkout issues, and solve them with a few understanding and troubleshooting techniques.