Propel Your Small Business Growth in 2011 – Use a Virtual Assistant Firm

 Jan 13 2011    Posted by: admin   Posted in Small & Medium Business, Virtual Assistant Services

A lot has already been written about the value of virtual assistants (VAs). What has not been fully understood is how best to use one. By definition, anyone providing services remotely to assist a business or an individual can be classified as a VA. However, this narrow definition is not valid anymore. Over time, VA firms have evolved to include not only basic admin tasks but also highly demanding and sophisticated tasks such as computer programming, financial analysis, and market research to name a few.

To best understand the scope of services offered, consider the following examples:

Website and Web Application Development

As more and more applications move to the web, demand for development and maintenance support has skyrocketed. A number of ecommerce and online business owners started asking for technology savvy VAs. As a result, now web development is offered as one of the services. Most of the clients are SMEs that hire a part-time or full-time associate to support their business. VA firms are not only developing basic websites but also developing and supporting web applications to facilitate business processes.

Internet Marketing

As the virtual world become more and more competitive, online marketing became a necessity to differentiate a company’s products and services from other competitors. Initially, VA companies were given basic internet marketing tasks such as link building, blog writing, etc. but with the passage of time some of these companies developed online marketing knowledge enabling them to devise marketing strategies and implement those with tangible results.


The benefits of outsourcing bookkeeping go beyond lower cost. Up-to-date books provide an accurate snapshot of company’s financial picture and thus facilitate better decision making. This outsourcing of bookkeeping is a new route for SMEs and hence has few uncertainties associates with it. Proceed by selecting the right bookkeeping platform that suits your needs and setup a process that is secure and easy to follow. Have an NDA in place before any financial information is shared with your service provider.

Online Store Management

As small online stores get bigger, the effort required keeping up with orders processing, updating content, customer support etc. can become very taxing. A growing business must keep its cost in check and hiring a VA can help in achieving that goal. The store owner must ensure processes are well documented; otherwise, expect a steep learning curve for the VA. Store owners on eBay, Amazon, and others are good candidates for employing a VA.

Human Resource/Recruiter Support

A major part of a recruiter’s time is spent on digging up candidates for a particular position, researching candidates’ backgrounds, filing information, and contacting/scheduling candidates for potential interviews. A VA can help with the recruiter performing above tasks. Online databases such as Linkedin, Demandbase, and Spoke etc. have made it possible for a VA to do some of the leg work.

Invoicing/Order Processing

A common task performed by VAs on an on-going basis is invoice processing. The Purchase Order (PO) must be matched with the invoice and the packing slip before the vendor can be paid. This three way matching is time consuming and can be setup where a VA can perform the task. Similarly, order acknowledgement and processing can also be performed by a VA.

Real Estate Services

According to the National Association of Realtors [(NAR),, 2007 data], 81% of agents/brokers buy or sell homes by using the internet; furthermore, 73% of buyers drive by/view a home they came across on the internet. All this information processing can be done remotely by your outsourcing partner. A capable VA company can be your one-stop-shop for developing and maintaining your web presence, managing your CRM, updating your MLS listing, contact management (GroupMail 5, etc..), running your ads and online marketing campaigns, newsletter and flyer design to name a few.

Office Of the Future (OOF)

All of the above or other services can be combined together to form a back office or Office Of the Future (OOF). This is not an easy undertaking and must be carefully evaluated. The time and effort required to build a viable back OOF is fairly significant. Before you start looking for a back office service provider, estimate the hours required for each service. For example, if you estimate your weekly bookkeeping requirement is 10 hrs; internet marketing is 30 hr; website development/support is 20 hr; and admin support is 20 hr, then your total requirement is for two full-time associates. Your back office will probably have more than two associate but your total cost will not exceed two Full Time Employees (FTEs). In an ideal situation, your OOF will be staffed with FTEs since shared resources create a certain level of inefficiency.


So why should one work with a VA firm that offers BPO services as opposed to a regular BPO firm? The answer is simple: lower cost and equally good service. VA firms tend to service SMEs and as a result have lower cost structures as opposed to regular BPO firms that have historically serviced larger clients and have higher cost structures. The focus must be on pooling your requirements so there is enough work for at least one full-time associate. This minimum volume will enable the VA provider to provide quality service. In the long run, the goal must be to create a small back office with your provider staffed with a variety of skill set and that will create a win-win scenario for both parties.

22 Responses to “Propel Your Small Business Growth in 2011 – Use a Virtual Assistant Firm”

  1. Thanks for the strategies you share through this site. In addition, many young women who become pregnant never even try to get health insurance coverage because they are full of fearfulness they would not qualify. Although many states right now require that insurers provide coverage no matter the pre-existing conditions. Fees on these guaranteed plans are usually larger, but when thinking about the high cost of health care bills it may be a safer route to take to protect the financial future.

  2. we just want to help 10 people to become a millions. after the 10 people

  3. we just want to help 10 people to become a millions. after the 10 people

  4. Good news! We created a new way for you to become a millionaire just pushing 3 buttons!

  5. Search engine optimization is the best way to rank well in search engines. If you want to see your website on top position in organic search then you must optimize your website. There are two ways of SEO – White hat & Black hat. White hat optimization work according to search engine guidelines and black hat give spam results. SEO is a very hot theme in cyberspace. After-all, every person wants to better search engine positions and arrive up on the initial page of Google search and get more site visitors. Sometimes it is simple to get carried away with SEO though. In my personal opinion, the best approach is to keep that simple and apply somewhat of common sense.

  6. Hello great website! Does running a blog such as this take a large amount of work?
    I’ve no understanding of coding but I was hoping to start
    my own blog in the near future. Anyways, if you have any ideas or techniques for new
    blog owners please share. I understand this is off subject nevertheless I just needed to ask.
    Many thanks!

  7. Good day! Do you know if they make any plugins to protect against
    hackers? I’m kinda paranoid about losing everything
    I’ve worked hard on. Any tips?

  8. Hello, yeah this post is genuinely pleasant and I have learned lot
    of things from it about blogging. thanks.

  9. Your style is really unique compared to other people I’ve read stuff from.
    Thanks for posting when you’ve got the opportunity,
    Guess I will just book mark this blog.

  10. Jamal Koser says:

    Very nice post. I just stumbled upon your blog and wished to say that I have really enjoyed browsing your blog posts. After all I will be subscribing to your feed and I hope you write again soon!

  11. Im grateful for the blog.Thanks Again. Really Cool.

  12. Bailey Hoxit says:

    I not to mention my buddies were actually examining the nice information from your web site then all of a sudden developed a horrible suspicion I never expressed respect to the web site owner for them. All of the guys ended up for that reason happy to learn them and have now without a doubt been using those things. Thank you for being very considerate as well as for deciding on such good tips most people are really eager to be informed on. Our own honest apologies for not expressing gratitude to you earlier.

  13. I have read some good stuff here. Certainly price bookmarking for revisiting.
    I wonder how much effort you place to create such a magnificent informative site.

  14. I know this web page presents quality dependent articles or reviews and
    extra material, is there any other web site which provides such stuff in quality?

  15. Have you ever thought about creating an ebook or guest authoring on other websites?

    I have a blog centered on the same topics you discuss and would really like to have you share some stories/information.
    I know my viewers would enjoy your work. If you’re even remotely interested,
    feel free to shoot me an e-mail.

  16. SYCF says:

    410453 45972Hello there, just became alert to your blog via Google, and discovered that its truly informative. Im gonna watch out for brussels. I will appreciate in the event you continue this in future. Lots of individuals will probably be benefited from your writing. Cheers! xrumer 86573

  17. Homepage says:

    … [Trackback]

    […] Informations on that Topic: […]

  18. Canund Co says:

    No Censorship, Freedom Of Speech, No F.B. Jail, Join Canund Social Network today for free and make: New Friends, Groups, upload video, Rewards program Pages, Events, Blog, Post in Market and enjoy all the games free! Great referral program for helping your friends join! Get free items with our new rewards program. We are also provide google play app and Apple I-Phone App

  19. Eric Taub says:

    Hi there colleagues, how is all, and what you want to say concerning this post, in my view its genuinely awesome designed for me.|

  20. What’s up to every body, it’s my first visit of this blog; this webpage consists of awesome and genuinely good data designed for visitors.|

  21. First of all I would like to say awesome blog! I had a quick question that I’d like to ask if you don’t mind. I was interested to know how you center yourself and clear your head prior to writing. I’ve had a hard time clearing my mind in getting my thoughts out. I do take pleasure in writing but it just seems like the first 10 to 15 minutes tend to be wasted simply just trying to figure out how to begin. Any ideas or tips? Appreciate it!|

Leave a Reply

Contact us.

We're the best professionals in this field